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This policy sets out exactly what information 9997bet collects when you use your account, how we keep it, and what choices you have over it. Access to our platform depends on your local law and eligible region — this policy applies within those boundaries.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to connect, whether that is Rocket, Upay, or Bank Transfer. We also record transaction references linked to your wallet activity so your account history stays accurate and verifiable. Beyond registration data, we collect device and session information when you log in: the type of device you use, your browser session identifiers, and general location indicators. This helps us keep your account secure and detect unusual access. We do not sell your personal data to third parties. Information shared with payment processors — such as Rocket or Upay — is limited strictly to what those processors need to complete a transaction you have initiated. We retain your account data for as long as your account remains open, and for a period after closure as required by applicable rules in eligible regions. If you have questions about specific retention periods or data categories, you can raise them through our support channel at any time. Your continued use of the platform confirms you have read this policy. Availability of our platform depends on your local law and the eligible regions we serve.
Transaction references tied to Rocket payments are stored on your account record. We share only the details Rocket needs to process a transfer you have requested — nothing beyond that.
Upay wallet activity is logged against your account for accuracy. Data passed to Upay is limited to what the transaction itself requires; your wider account profile is not shared.
Bank Transfer records — reference numbers and amounts — appear in your transaction history. These are held securely and used only to resolve disputes or verify completed transfers on request.
This privacy policy covers the specific areas of account use listed below. It does not extend to third-party sites or services you access through links on our platform — those have their own policies. Availability of any feature or service mentioned here depends on your local law and eligible region.
Data collected when you log in, register or update your account details falls fully within this policy. That includes login credentials, session tokens and any identity verification steps shown inside your account dashboard.
Payment data created when you use Rocket, Upay or Bank Transfer is covered here. We handle only the transaction references needed to keep your wallet record correct — not full financial account details held by your payment provider.
Your browsing activity on our platform — which sections you visit, how long you stay, what you interact with — is collected in aggregate for performance purposes. This data does not identify you personally in the reports we use.
Services outside our platform — including external payment processors, game studios, and any linked sites — operate under their own privacy terms. This policy does not govern what those services collect or how they use your data.
You have real choices over the data we hold. The most direct path is your account dashboard — once logged in, you can review the personal details on file, check your transaction history linked to Rocket, Upay or Bank Transfer payments, and update contact information where the field allows editing. If something looks incorrect or out of date, raise it through our support channel and we will confirm what can be changed and how. You can also ask what categories of data we hold, how long we plan to keep them, and whether any has been shared with a processor. We aim to respond to data-related requests within a reasonable period; complex requests may take longer, and we will let you know if that is the case. Where our platform is available in your eligible region, these rights sit alongside any local data-protection rules that may apply.
Log in and open your account dashboard to see the personal details and transaction history we hold. The fields displayed there reflect what is currently on your account.
Editable fields in your account settings let you update contact information directly. For fields that cannot be self-edited, contact support with the correction and we will process it.
If you want to know exactly what data we hold on you, or how a specific category is used, send the question through our support channel. We will respond with the relevant details.
For any privacy concern that goes beyond a simple account edit — including requests relating to data retention or processor sharing — our support team is the right starting point.
If you have a question about this privacy policy, a concern about your data, or a request that your account records be reviewed, the options below are the right routes. We aim to respond clearly and without unnecessary delay. Availability of support channels depends on the eligible region you are accessing from.
Open the live chat widget from any page inside your account. It is the fastest route for straightforward data questions or account corrections. Start the conversation by naming your account and the specific privacy matter.
For formal data requests — including requests to know what we hold, correct a record, or understand retention periods — email is the right channel. Include your registered contact detail so we can locate your account promptly.
Many data and record questions can be self-resolved inside your account dashboard after login. Transaction history, linked payment methods such as Rocket or Upay, and profile details are all viewable there without contacting support.
We apply consistent practices across data storage, cookie use, account security and retention — none of these are marketing claims; they are the operational baseline for your account. Where our platform is available to you depends on local law and your eligible region, and these practices apply within those boundaries.
We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand how the platform is used in aggregate. You can manage cookie settings through your browser; blocking functional cookies may affect how your account behaves.
Your login credentials are stored in encrypted form. We monitor account sessions for unusual patterns — such as access from an unrecognised device — and may prompt re-verification when we detect one. Follow the steps shown in your account security settings to keep your details current.
We keep your account data for as long as your account is active. After an account is closed, we retain certain records for a period consistent with applicable rules in eligible regions. The current retention state for your account is not displayed on a public schedule; contact support to ask about your specific record.
When this policy changes in a way that affects your rights or how we use your data, we will notify you through your account. The current version is always the one shown on this page. Continued use of the platform after a notified update means you have seen the revised terms.
The questions below cover what members most commonly ask about data collection, access rights, payment data handling and how to make a request. If your question is not here, our support channel is the next step.
We collect the details you enter during registration — name, contact information, and the payment method you link, such as Rocket, Upay or Bank Transfer. We also log session and device data each time you log in, used to keep your account secure and your transaction history accurate.
Payment data is shared only with the processor handling your specific transaction. For a Rocket transfer, Rocket receives only the reference details it needs to complete that transfer. We do not share your broader account profile or personal details with payment processors beyond what the transaction requires.
Log in and open your account dashboard — your profile details and transaction history are displayed there. For a fuller picture of the data categories we hold, or details not visible in your dashboard, send a request through live chat or email support with your registered account details.
Yes. Editable fields in your account settings can be updated directly after login. For fields you cannot edit yourself — such as verified identity details — contact support, describe the correction needed, and we will confirm the process and any steps required on your side.
We retain certain records after account closure for a period consistent with applicable rules in the eligible regions we serve. We do not publish a single fixed period because requirements can vary. Contact support if you want to know the current retention position for your specific account.
Access to our platform, and the applicability of this policy, depends on your local law and whether you are in an eligible region. If you can access the platform from your location, this policy applies to your account data. Check local regulations to confirm whether your use is permitted.