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These terms set out how your 9997bet account works — what we commit to, what you agree to, and where to go when something needs clarifying. Access and eligibility depend on your local law and the regions where this service is available.
By opening and using a 9997bet account, you accept these terms in full. They apply to every action taken through your account — browsing the lobby, placing activity, moving funds via Rocket, Upay, or Bank Transfer, and contacting support. We may update these terms when required by operational or regulatory reasons; the current version is always the one shown on this page at the time you use the service. You are responsible for reading this page before each session if you want to stay current. Eligibility to use this service depends on the laws that apply in your location and the eligible regions we serve. If local law restricts or prohibits this type of service, these terms do not extend to create access where none is permitted. We do not make that determination on your behalf — it is your responsibility to confirm that using the service is lawful where you are. These terms govern the contractual relationship between you and 9997bet. Any transaction you complete using Rocket, Upay, or Bank Transfer is subject to the conditions set out here as well as the standard processing rules of the payment method you choose. Both sets of conditions apply simultaneously.
Rocket transactions are subject to these terms alongside Rocket's own processing rules.
Upay payments made through your account fall within the scope of this policy at the point of submission.
Bank Transfer activity is covered by both these terms and your bank's own transfer conditions.
Not every part of your experience is governed by these terms alone. Understanding the boundaries helps you know where to look when a question comes up — and who is responsible for resolving it.
Login credentials, session activity, account verification, and any suspension or closure of your account are fully within the scope of these terms. Questions about access should be directed to our support team.
Deposits and withdrawals processed through Rocket, Upay, or Bank Transfer are within scope. The moment funds leave or arrive at your account wallet, these terms apply to how we record and handle that transaction.
Game titles from studios available in our lobby — including Spadegaming, JDB, and Habanero — are within scope for fair-use conditions. Game mechanics and payout structures are determined by each studio independently.
External sites, payment processors beyond what we operate, and any service you access by leaving 9997bet are outside the scope of these terms. We hold no responsibility for third-party terms or conduct.
These terms are not one-directional. You have concrete steps available to you when you need to review how your account is managed, correct something, or raise a concern. Every account holder can request a record of their transaction history — this is visible in the account dashboard after login, where the full log of deposits, withdrawals, and activity is stored. If any detail in your registered information is incorrect, you can update it through the account settings section. Corrections to payment-linked details such as your Rocket or Upay number should be made before your next transaction to avoid a mismatch at the processing stage. If a question about these terms is not resolved by the dashboard or settings, you can raise it directly through our support channel. We respond to written queries and aim to address policy questions specifically, not with a generic reply. Account-related requests — such as reviewing how a transaction was handled — should reference your account ID when submitted.
Your full deposit and withdrawal history is available in the account dashboard. Log in and open the transaction section to see every entry with its status and date.
Update your registered information, including linked Rocket or Upay numbers, through account settings before submitting your next transaction.
If something in these terms is unclear, contact support with your account ID and the specific point you want addressed. We respond to policy queries directly.
If you believe a transaction or account action was handled incorrectly, submit a written request through our support channel referencing the relevant date and amount.
When these terms raise a question you cannot resolve through the account dashboard, these are the direct routes to reach us. Each channel handles policy and account queries — not just general site questions.
Open live chat from the account page to raise a terms or account question with our support team. Quote your account ID for a faster response.
Send written policy queries to our support email address shown in the contact section of your account. We respond to each query on the specific point raised.
For transaction records, payment history, and account status, your dashboard is the starting point. Log in and check the relevant section before contacting support.
We take the handling of your information seriously and we manage it consistently with these terms. The sections below describe the key areas of how we operate — from the data we hold to how you can request changes.
We retain the information you provide during registration and verification, along with a record of your transactions. This data is used only for account operation and to respond to queries you raise with us.
Your account is protected by the login credentials you set. You are responsible for keeping those credentials private. If you believe your account has been accessed without your permission, contact support immediately through live chat.
We use cookies to maintain your session and to record preferences within the site. You can manage cookie settings through your browser. Continued use of the site after reviewing this page indicates acceptance of how cookies are used.
To update personal details or query how your data is held, use the account settings section or contact support in writing. We process update requests in line with the procedure set out in these terms.
These are the questions we receive most often about how the terms work in practice. If your question is not covered here, reach out through live chat or email with your account ID ready.
Yes. Any deposit or withdrawal you process through Rocket, Upay, or Bank Transfer falls within these terms from the moment you submit the transaction. The payment method's own conditions also apply at the same time, so both sets of terms are active for each transaction.
Access and eligibility depend on the laws in your location and the regions where the service is available. We do not make that determination for you. Confirm that using this type of service is permitted under local law before you open or use an account.
The current version is always the one displayed on this page. We update the terms when required and the updated version applies from the date it is published here. We recommend checking this page when you return after a period away from the account.
Go to account settings after logging in and update the relevant field. Make corrections before your next transaction to prevent a mismatch at the processing stage. If you cannot update a detail through settings, contact support with your account ID.
Submit a written request through our support email or live chat, referencing your account ID, the date, and the transaction amount in question. We review each request against the terms and the transaction record held in your account history.
No. Any site or service outside of 9997bet — including external payment processors and any link that takes you away from this domain — operates under its own terms. We hold no responsibility for third-party conduct or policies once you leave our site.